Troubleshoot : Samsung TV Audio Problems

Samsung TV Audio Problems 

- Audio increases by itself

 Samsung LA32B450C4D 32" HD LCD TV Auction (0058-2115102) | GraysOnline Australia . 2014. Samsung LA32B450C4D 32" HD LCD TV Auction (0058-2115102) | GraysOnline Australia . [ONLINE] Available at:http://www.graysonline.com/lot/0058-2115102/audio-tv-and-home-theatre/samsung-la32b450c4d-32-hd-lcd-tv. [Accessed 15 October 2014].

I bought my Samsung television at the Myer centre about five to six years ago

and one evening it decided to go crazy on me. When I turn it on the audio or sound would increase till it reached maximum and the sound bar would continue to be there as if someone is pressing down on the "+" button.

I tried turning it off and on,

I tried removing the batteries in the remote control whilst turing it off and on,

I tried pressing down "-" to decrease the sound on the remote control / on the TV itself.

Non of these worked.

I had no choice but to try get this fixed.

When you go on the Samsung website the only service centre are in Melbourne and Sydney.

I cannot shipping to any of these places and certainly can't fly out just for a TV.

I emailed Samsung.

Here is the email and reply.

Do you have a question or need support? Go Samsung Support

Your question Hello  My television''''s audio is broken.  When I turn on the TV, the audio goes to MAXIMUM by itself.  I have tried taking the batteries out of the remote control to see if it is the remote control problem, but it still has the same problem. Thus it is definitely the TV problem.  I think something my be pressing the audio button inside the TV or something has broken.... Do you know where I can get this fixed in Brisbane ?  Or is there a way to reboot the TV and try to see if that works.  Thank you Counselor answer Dear Ariel Kim, Thank you for contacting Samsung Electronics Australia. I understand that you are experiencing sound issues with your LA32B450C4 TV. For this concern, I will be providing you with a step by step troubleshooting guide to try and resolve the current issue. Please see the steps below: - From the Menu, select Setup. - Press the Enter button and select Plug & Play. - There will be a prompt for the PIN. The generic pin is 0000. - The TV will now turn itself off and on automatically. Once it turns back on, you would have to go through the initial settings and setup the Country, Time, Channel, Network and so on. Note: Plug & Play is available only when the Input source is set to TV. Should the issue persists, it is best to have the unit booked for service. Please see the details of the nearest service centre in your area below: Customer Service Plaza QLD 167 Robertson Road Fortitude Valley QLD 4006 07 3872 7400 Should you prefer to proceed with the repair, please be advised to ask for the repairer’s notice which outlines the terms and conditions of the repair. Please have a signed copy of the repairer’s notice which serves as your consent for us to repair your device under the conditions outlined. Please also be advised to have a copy of the proof of purchase to validate the warranty status of your Samsung product. Also note that repair for out of warranty devices, seconds products or products with an invalid serial number, customer induced damages (or third party software), and items with no confirmed fault found may incur charges. I hope I have assisted you with your enquiry. Should you require further information, please contact our team via the channels below: Live Chat http://livechat.support.samsung.com/LiveChat/customer/au Monday to Sunday: 8am - 8pm (AEST) Samsung Customer Care Phone: 1300 362 603 Monday to Sunday: 8am - 8pm (AEST) We would like to know how satisfied you are with the answer you have received today. Please answer a quick survey found at the bottom of this email. Kind Regards, David S. Samsung Customer Care ----------------------------------------------------------------------------------------------------------------------------------------

(I removed the service number in the email)

I emailed them 3am in the morning and

the Samsung service team got back to me around 10am the same day. 

I think the email they sent was very helpful, thus their service is very good.

There is a service centre near Brisbane City!

Customer Service Plaza QLD 
167 Robertson Road 
Fortitude Valley QLD 4006 
07 3872 7400 

I tried the steps they provided and it worked. 

So I did not have to go through the service centre. 

My TV is 5-6 years old so I'm sure it's not covered by warranty.

If this is you, I suggest you call them first and ask about quotes 

before you go through them and get it fixed.

If it ends up being very expensive, it may be better to purchase a new one.

Hopefully this was helpful to you all ~

Thanks for reading everybody~

Disclaimer- The purpose of this review is to give my opinions and thoughts to others with access on the internet. These products mentioned were not free or sponsored. I was not paid or asked to review these products by any companies or bodies. It was not done as a favour to anyone.

Thank you